Privacy Policy

Last updated: 22 August 2026

WatSell (“the Service”), operated by Kaya Digital (“we”), provides a conversational agent that replies to merchants' customers on WhatsApp Business. This policy explains what data we process, why, and your rights. For any question: contact@kayadigital.store.

1. Data we process

• Merchant account: email, password (stored hashed/encrypted), shop name.
• Content you provide: products (name, price, description, image), uploaded files (catalog, price list, FAQ), payment methods, voice sample (if you enable cloning).
• WhatsApp connection: technical identifiers of your WhatsApp Business account (access tokens, phone number id) required to send and receive messages on your behalf.
• Conversations: messages exchanged between you/your customers and the agent, processed to generate replies. A short recent history is kept for conversation continuity.
• Technical data: a session token is stored locally in your browser (localStorage) to keep you signed in.

2. Why we process it

• Provide the service: understand messages and generate relevant replies on your behalf.
• Reply to voice notes with your voice (if you enable it).
• Read your catalog/files to answer customers accurately.
• Manage your account, subscription and support.

3. Sub-processors (technical providers)

To operate, the Service transmits only what is necessary to providers:

• Meta Platforms (WhatsApp Business Cloud API): sending/receiving messages on your number.
• Groq: generating the agent's replies and transcribing voice notes.
• ElevenLabs: voice synthesis and cloning (only if you enable voice).
• Hosting provider: servers on which the Service runs.

We never sell your data or your customers' data.

4. Your customers' data

Your customers' messages are processed on your behalf, to reply to them. As a merchant, you are responsible for obtaining their consent where required and for complying with WhatsApp/Meta rules and the laws applicable to your business.

5. Retention and deletion

The stored conversation history is limited to the recent exchanges needed for continuity. You can delete your products, files and voice at any time in the app, and request deletion of your account and associated data by contacting us.

6. Security

Exchanges use encrypted connections (HTTPS). Passwords are hashed. Data access is restricted.

7. Your rights

You can access, correct or request deletion of your data. Contact us at contact@kayadigital.store.

8. Changes

We may update this policy. The date at the top shows the latest version. Significant changes will be notified to you.

9. Contact

Kaya Digital — contact@kayadigital.store